Question: How long after I place my order will it ship from your facility?

Orders are normally shipped within one to two business days after you place them. Orders only ship Monday through Friday. Insulin orders can only be shipped Monday through Thursday to ensure timely, temperature controlled delivery.

Question: Do you accept large quantity orders?

Yes we do, but orders with quantities exceeding 100 pieces may require special ordering and may take up to 2 weeks to be shipped. If you want to place an order for a large quantity, we suggest you e-mail us or call us with the quantity you would like to purchase. We will then be able to give you more accurate information regarding product availability and approximate shipping time.

Question: Do you offer quantity discounts?

We feel our prices are very competitive in the marketplace and do not offer any additional discounts based on volume.

Question: Do You Sell Prescription Drugs also?

We sell prescription drugs through our parent company, Healthwarehouse.com. You can visit them at www.HealthWarehouse.com

Question: What types of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal. Purchase Orders can be done once your credit application has been approved.

Question: Are my online payments secure?

Yes, we use a secure server with 128 bit encryption to process all payment information. In addition, we do not store any of your credit card information on line.

Question: Where is Hocks.com located?

We are a 100% U.S. based company. We are located at 7107 Industrial Rd, Florence, KY 41042. We have been in business since 1997

Question: What is a Wishlist?

Your Wishlist allows you to save items you wish to purchase at a later date in a convenient location for faster ordering. To access your Wishlist, just login to your account. Once you log in, you will see a link on the top of the home page that says "My Wishlist". From there you can place items in your shopping cart quickly, edit your list, or shop for new items.

Question: Why do the prices found when surfing the web differ from what is on your site?

We use a variety of ways to promote our website. Sometimes prices change before the search engines or comparison shopping sites get our prices updated. Therefore we will only honor the prices found directly on our website.

Question: How do I know if my order went through?

Within a few minutes of completing your order, you will receive an e-mail confirmation. If you do not receive this confirmation, chances are your order was never completed. If you have any doubts, please email us at hockssupport@healthwarehouse.com or call us at 1-800-748-7001, and we can confirm if we received your order.

Question: How do I log out of my account?

You can click the "Log Out" link at the top of any page.

Question: How do I change my password?

Log in to your account with your email address and password. Under the "Account Information" section, you will find a link to change your password.

Question: Does Hocks.com bill insurance companies for purchases made online from Hocks.com?

Hocks.com is a wholly owned subsidiary of Healthwarehouse.com. The only way pharmacy prescription receipts can be obtained is for customers to purchase their prescriptions from HealthWarehouse.com. Please visit www.HealthWarehouse.com for more information.