Problems with your pouching systems generally split into two categories:

Problem: Defective product - e.g., pinholes or tears in pouch material, broken tail clips, damaged flanges/wafers.
Solution: Contact either the manufacturer or the place of purchase. Request either a refund and/or a replacement product. Write down the lot numbers from the box and return it for new products.

Problem: Product Incompatibility - e.g., an allergy to the tape or materials in the wafer or pouch, leakage due to the wafer not sticking or developing after weight change, etc.
Solution: Contact your ostomy nurse for trouble-shooting the exact cause, and for finding a better system. If you find you've recently purchased a large amount of a particular product that is no longer appropriate for you, contact the place of purchase for their policies on exchanges or credit. They often will also suggest alternative products to try on a no obligation basis.

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