Please note you are responsible for all shipping charges in the event you refuse a package delivery or the address you provided is incorrect and the carrier returns the package to Hocks.com as undeliverable.
You will also be responsible for all shipping charges if the order qualifed for free shipping and you refuse the package or provided an incorrect address and the package was returned to Hocks.com as undeliverable. You will only be credited back the amount of the product cost less whatever shipping charges that were incurred by Hocks.com to ship you the order.
In the event that a package is returned because it was damaged by the carrier, you will not be responsible for the shipping charges if the package is returned to Hocks.com, nor will you be responsible for any shipping costs associated with re-shipping the order.
Your satisfaction is our primary goal. You may return any item shipped by Hocks.com for a full credit or refund for up to 90 days from the date of delivery. The Item should be in new condition with original packaging. We're sorry, but we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Items returned in new condition with original packaging more than 90 days after delivery will be charged a 15% re-stocking fee regardless of reason for return. If you open or use the product we cannot take the product back for credit. If you do ship the product back, it will be destroyed and no credit will be issued!!
Please report any damages, shortages or discrepancies within 7 days of delivery of your order by calling Customer Service at 1-800-898-8570 or by e-mailing us at email@example.com.
To return items that you don't want or items that you ordered incorrectly, simply reseal the original shipping box, if possible, and send the package to:
7107 Industrial Rd
Florence, KY 41042
You are responsible for the cost of shipping your return to us. Once your return has been received, a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.
Please note: If your return is not the result of our error, you are responsible for shipping costs associated with your return. If the return is due to an error on our part, we will send you a return label to send the product back to us.
There are NO RETURNS of clearance items, manufacturer discontinued items or items that no longer appear on our website.